IT SERVICE DESK ANALYST WITH GERMAN AND ENGLISH

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10 €Negociabil

Andreea Silvia
Romania, Cluj, Cluj Napoca, 400000
Raporteaza anuntul
marți, 12 martie 2019, 12:48:00 Ora standard a Europei de Est
Tip job Full time
Descriere

Responsibilities:

• Responding to requests for technical assistance via phone or electronically
• Diagnosing and resolve technical hardware and software issues
• Researching questions using available information resources
• Advising users for appropriate action
• Following standard help desk procedures
• Being involved to administer help desk software
• Redirecting problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions in knowledge base
• Staying updated with current system information and changes

Requirements:

• Work experience in IT support positions would be a plus
• Strong Windows OS and MS Office skills
• Customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
• Analytical skills (ability to analyze and synthesize), team-player, manages time and workload effectively
• Advanced knowledge of German and English languages
• IT / Technical University degree or student – would be a plus

*All applicants will be saved in our internal databases. Only eligible candidates will be contacted. Thank you for your interest!

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